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If not then parts need to be ordered and you’re looking at additional wait times.
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That’s assuming the repair is successful. On average the repair itself is around 2 hours before an additional hour and a half of post diagnostics. The keyboard is a whole new top case so it requires essentially disassembling the entire computer into a new keyboard housing. I agree the keyboard is an issue, but in store repairs are not feasible. That because it involves replacing the entire top-case, it was too complex a task for the stores to tackle. Some commenters were quick to argue that this was impossible.
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Fixing that is surely worth the effort to implement the solution I suggest?
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There will be many, many MacBook Pro owners out there slowly having their trust in the brand dented. As it is, I’m living with a problem that is a frequent background annoyance, Apple’s brand image taking a tiny dent in my mind every time it happens. If Apple did that, I’d make an appointment today. It doesn’t seem asking too much that Apple keeps each store stocked with a supply of keyboards, carries out the swap in-store and allow customers to have a same-day appointment for whenever it has a slot to do so. I suggested a solution, and it’s one that Apple has now implemented … I have my key work apps and bookmarks set up on my MacBook Air, but I know from that experience that there are a zillion small things that will drive me nuts in the week I’m without the machine. I called an Apple Store, and they told me they’d need it for about five days, and that’s a much bigger deal It’s not that it’s impossible to be without it – I managed before – but it is a major hassle. But, as I wrote recently, it still left many of us with another one: the hassle of living without our machine for a week – even those of us fortunate enough to have a backup machine.
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The warranty repair does not count against the two time replacement in the free keyboard repair program.Īlso if you have more problems you should check out your local consumer protection laws to see if they provide you any other options.Apple’s MacBook keyboard replacement program solved one problem: customers would no longer have to pay for a fix for an Apple design failure. I believe Apple only allows for two free repairs under the free Keyboard Repair Program so this repair will be your last one if the laptop is less than four years old.
APPLE MACBOOK KEYBOARD REPLACEMENT PROGRAM PLUS
Plus the micro key switch is so small & thin that it can crack causing either no key response or it will type multiple characters with a single key press. In addition to the dust & dirt issue, there is also an issue with the very fragile plastics in the butterfly mechanism and the very thin & fragile key caps which end up twisting & binding. I've actually noticed the replacement keyboards are a bit different than the original keyboard found in the 2016 model and seem to work a bit better than the original Apple keyboard, but like you said the butterfly design is unable to handle dust or dirt particles at all. You are stuck with a faulty butterfly design. Unfortunately Apple cannot easily fix the bad design decision in your laptop.